An outage with AT&T is prevented wireless customers from making 911 emergency calls for nearly two hours Wednesday night.
The outage affected customers' cell phones nationwide. The issue has now been resolved and AT&T has issued out the following statement via Twitter:
Issue has been resolved that affected some calls to 911 from wireless customers. We apologize to those who were affected.— AT&T (@ATT) March 9, 2017
According to the Plant City Department, the emergency 911 system may not be currently for AT&T users in the area and customers are being urged to use the non-emergency number instead: (813) 757-9200.
Karen McAllister, the Sr. PR Manager for AT&T for West Florida also issued a statement for the locally affected areas:
Service has been restored for wireless customers affected by an issue connecting to 911. We apologize to those affected.
Agencies throughout Texas, Florida, Tennessee and Washington, D.C, sent out tweets saying they've been affected by the outage and provided different numbers for the public to call instead.
Aware of issue affecting some calls to 911 for wireless customers. Working to resolve ASAP. We apologize to those affected.— AT&T (@ATT) March 9, 2017
AT&T 911 OUTAGE, if you need 911 in Orange County call 407-836-4357 to reach @OrangeCoSheriff— OCSO FL News (@OrangeCoSheriff) March 9, 2017
AT&T customers may call 407-846-3333 for Kissimmee police or fire emergencies due to statewide 911 outage. https://t.co/Fla90lNPNq— City of Kissimmee (@Kissimmee_FL) March 9, 2017