Complaining about a service can often be a very stressful process.
But there are some things you can do to better navigate the often stressful process, just follow these tips from Yahoo! Finance.
1. Be friendly on the first call. While it's tempting to gear up for a fight when calling, the best advice is to be friendly. It's best to try to personalize the call and build a relationship with the representative before stating your issue. Be very specific with what you want: Say things like 'I want to cancel the order' or 'I want my money back.'" But if the customer service representative doesn't seem to understand the problem, it's best to hang up and try again.
2. Ask to speak to a supervisor. If a representative can't remedy the issue, you'll likely need to escalate the complaint by taking it to a supervisor.But how you ask for the supervisor can make all the difference. It's often most helpful to position an escalation referral in an empowering way -- ask politely to speak with a person who can "explore additional solutions." If the call continues its negative course, it's best to hang up and ask the next rep to refer you to a supervisor.
3. Take advantage of social media. You've probably heard stories about influential bloggers bringing big companies to their knees by posting customer service horror stories. But you don't need a big social media footprint to get good customer service that way. If you're using Facebook, experts say you should post on the company's Facebook page, not yours. And if you're using Twitter for your complaint, you'll want to direct it toward a verified account.
4. Remember social media etiquette. If you choose to go the social media route, it's important to consider your tone. If you use social media to resolve customer service complaints, say thank you publicly to the company when the issue is resolved. And while it's tempting to vocalize your complaint publicly, it can be just as effective to direct the message to the company. The less-public route can sometimes be more effective because the conversation starts on a positive note.