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    Comcast responds to outage in Ark.

    5:22 PM, Dec 31, 2012   |    comments
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    LITTLE ROCK, Ark. (KTHV) -- In the wake of the Christmas winter storm, many people not only lost power but they lost their cable as well.

    Monday, they released a statement about the outages:

    "The Comcast outages were caused by the storm and severity of the winds that came through last week. We have been working closely with the power companies to repair our network and cable lines as they bring power back online and when the area is deemed safe for our crews to resume work. We will continue to work through the holiday to restore service to our customers, as long as it takes.

    "In a small number of cases, customers might not have cable service even after power is restored due to more extensive damage caused by fallen trees, poles or downed lines; we will work directly with customers to issue credits on a case-by-case basis. They may call 1-800-XFINITY (1-800-934-6489) to discuss their account."

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