SEARCY, Ark. (KTHV) - Searcy officials said Vivint Home Security's door-to-door sales tactics are borderline criminal. Harassment and trespassing are just two of the reasons why Searcy's mayor has revoked the business license for them.
Searcy Mayor David Morris said his citizens have called the police on a daily basis over the last few weeks reporting overly aggressive sales tactics from door-to-door solicitors representing the home security company Vivint. Now, he's asking the company to leave his residents alone.
"The tactics they use are least to be desired," said Searcy Mayor David Morris."Actually put their foot inside the threshold of a door so people cannot shut their door. No one wants to slam the door in someone's face, but at my front porch, I tell somebody to leave and they don't leave, I feel like I have the right to do that."
Morris said Vivint goes so far as to tell residents his office and the police sent them there due to high crime in the area, something the Chief of Police knows is a lie.
"I've never in a 15 year career seen or heard of as many complaints coming in on one company," added Police Chief Jeremy Clark.
Chief Clark said he confronted one of the aggressive salesmen Friday evening, telling him his permit to solicit door-to-door had been revoked after he forced his way into a city employee's home.
"We had just gotten three calls on him in that neighborhood within the last hour. He said, 'Well, I've only been to three houses,' and I said well that is three for three. We've had three complaints," recalled Clark.
Vivint said that particular salesman was hired by an outside company, and all of their employees undergo rigorous training and background checks. The company is aware of their license being revoked and said though they strive to make every customer's experience a positive one, some salesmen do make mistakes.
"It's very important to us that people are representing us well and that they are being neighborly, and that's something that we take very seriously," said Vivint spokesperson Lisa Davis.
Mayor Morris added that he plans to meet with the Vivint salesmen this Friday, but harassment of his residents will not be tolerated.
This isn't the first time THV 11 has done stories about this company. The last two years, THV has received complaints about Vivint's tactics in Cabot, Little Rock and North Little Rock.
The Better Business Bureau has received more than 1,200 complaints over the last twelve months.
Vivint is not an accredited company with the Better Business Bureau. To read their full report on Vivint, click here.