CONWAY, Ark. (KTHV) -- According to Hewlett-Packard, the company announced today that it will be eliminating 500 call center positions at its Conway location.
A spokesperson for HP said in an email to THV 11 News, "As part of our efforts to streamline our business processes, advance innovation and deliver the best possible experience for our customers, employees and shareholders, on July 8, 2013, HP internally announced plans to restructure its Customer Support Specialist/Contact Center footprint in Conway, AR. This is a component of the plan announced on May 2012, which is designed to simplify business processes, advance innovation and deliver better results for our customers, employees and shareholders."
The spokesperson concluded in saying, "There will be no disruption in any of our services. Customers will still have access to HP's full portfolio of services with the same level of quality. As always, our customers, clients and communities whom we serve continue to be the cornerstone of our business. We reaffirm our commitment to providing innovative technology solutions to every community we reach. As well, HP will be taking steps to help our affected employees during this transition."
Congressman Tim Griffin is encouraging anyone impacted by the layoffs announced at Hewlett Packard's Conway facility to contact his office on Deer Street.
In a press release from the office of Congressman Griffin, he said, "My heart goes out to all of those affected by Hewlett Packard's announcement. This is terrible and heartbreaking news for the workers, their families and all of Arkansas, and I will work with state and local leaders to help those impacted. HP's decision to restructure its business does not change the fact that Conway and Arkansas remain great places for high tech companies to call home, but it highlights why strengthening the economy and encouraging job growth remain my top priorities."
Governor Mike Beebe responded to HP's news by promising to bring more jobs to the area. In a Monday afternoon tweet, he said, "Conway has been a destination for tech jobs in recent years. Today's HP layoffs are a tough hit, but we'll keep working to bring more jobs."