Hot Springs VA clinic staff facing another audit

HOT SPRINGS, Ark. (KTHV)- Following a system wide audit conducted last month by the Department of Veterans' Affairs, officials release a list of 112 facilities requiring further review of scheduling practices including the Hot Springs Community Clinic.

"Sometime in the future, we're going to have an additional follow on review of our facility here in Hot Springs," said Central Arkansas Veterans Healthcare System Spokesman Miles Brown. "We really don't know what triggered the follow up review."

In May 731 VA hospitals and clinics were audited, with scheduling staff and supervisors at each location questioned about patient scheduling practices. A copy of that questionnaire released by the department of Veterans' Affairs highlights two different questions asking schedulers if they track appointment requests in places other than the VA scheduling system and if they feel they've been instructed to enter a date other than the date the patient asks to be seen.

The audit did not release specific questionnaire results from the individual clinics but did say the decision to require further review is "based on a review of qualitative responses by front-line staff to questions and comments contained in site audit reports"

"Whatever they need we're going make sure we get it to them,"Brown added. "If they need to talk to them we're going to make them available and then we're focused on moving forward."

For the VA Access Audit Findings report, click here:


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