AT&T: Outage resolved after error that prevented customers from calling 911

An outage with AT&T is prevented wireless customers from making 911 emergency calls for nearly two hours Wednesday night. 

The outage affected customers' cell phones nationwide. The issue has now been resolved and AT&T has issued out the following statement via Twitter: 

According to the Plant City Department, the emergency 911 system may not be currently for AT&T users in the area and customers are being urged to use the non-emergency number instead: (813) 757-9200.

Karen McAllister, the Sr. PR Manager for AT&T for West Florida also issued a statement for the locally affected areas:

Service has been restored for wireless customers affected by an issue connecting to 911.  We apologize to those affected. 

Agencies throughout Texas, Florida, Tennessee and Washington, D.C, sent out tweets saying they've been affected by the outage and provided different numbers for the public to call instead.

© 2017 KHOU-TV


JOIN THE CONVERSATION

To find out more about Facebook commenting please read the
Conversation Guidelines and FAQs

Leave a Comment