"Some customers' bills were estimated because meter readers were not able to get to homes," said Sally Graham with Entergy Arkansas.
Three thousand meters in Benton and Little Rock were inaccessible due to inclement weather in December, so an estimate was made in those cases. When meters were read in Januay, the bill should have been a bit higher or lower to even out the estimation.
Graham said the call center has stayed busy.
"Inquiring about 'hey I've got a larger bill,'" Graham added.
Entergy Arkansas serves 700,000 customers in 63 counties.
Among those customers: Debbie Lucas and Cammy Johnson.
"Mine have gone up a lot and even when we had a snowstorm and we were out a week, my bill went up from $95 to $125 that month," Lucas said.
"My bill has gone from $230 up to $300 and I have no idea why," Johnson said.
Across the river, James Le of North Little Rock said his electric bill has been climbing steadily.
He called North Little Rock Electric last month, and was told he was simply using more power.
"But we've been using consistently the same," Le explains. "So there is no reason why it went up so much but what can you do? Who do you complain to?"
Bill Dennis of North Little Rock says his electric bill is $20 to $30 more per month than last year. And he says that increase adds up.
"No additional services. So that is about $360 a year so it is a concern yes," Dennis added.
North Little Rock Electric has not had a rate increase since 2007, but has reduced rates twice in the past three years. Without looking at the customer's bill or billing history, North Little Rock Electric could not give a precise answer of why the electric bill has increased or decreased.
Representatives at Entergy told THV that the bills were estimated based on previous usage, and if over-estimated, they should be charged less the following bill.
Customers are urged to contact their electric provider if their bill has increased and to double-check those electric bills.
North Little Rock Electric: 501-992-4034