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SAN FRANCISCO (CNN) -- Here's a phone call you have got to hear! A San Francisco man called Comcast, to make a simple request, but he hardly got a simple answer.

All Ryan Block wanted was to cancel his Comcast internet and cable subscription. But the Comcast guy wasn't going to have it.

Block, who did not want to go on camera, said he switched providers, but he never expected it would be so tough.

Clock, a tech journalist, recorded and posted the call. So far there are more than two million hits, and people can't believe what they hear.

In a statement Comcast wrote: "We are very embarrassed... The way in which our representative communicated with him is unacceptable."

So even after that 20 minute call. And they finally heard what they wanted to hear. The Blocks still didn't trust their service was canceled. They decided to come to an office in person, just to make sure.

Comcast says it will investigate and promises quick action.

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