HEBER SPRINGS, Ark. — When someone is in need of medical help, people want to know their call will be answered.

"I am a resident of Tumbling Shoals and I am very concerned that our ambulance service is on time every time," Scott Howard said.

For the last 19 years, the city of Heber Springs has contracted with NorthStar EMS.

But, NorthStar also responds to calls from four other small fire districts prompting Heber Springs to look into an exclusive ambulance service.

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On Monday, city, staff, and the community heard two proposals and had a chance to weigh in.

One proposal was from NorthStar and another from Survival Flight, who currently provides air services and said they'll also start offering ground services.

"There's no doubt in my mind that we have the right players in the room for us," Heber Springs Fire Chief Jason Robitaille said.

Residents, however, aren't sure what's next.

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"I became very concerned with this because the districts, the folks of District 4 called me. My phone's been ringing off the hook. They're very concerned about changing our ambulance contract." J.P. District 4 for Cleburne County Sean Blackburn said.

Council members say some 911 calls for medical help have gone unanswered as NorthStar is stretched thin, but NorthStar said they're unaware of that.

"I think it would be very good for the city. I think what they're looking at is something that would benefit them, and Survival Flight is a wonderful organization as well. But, I'm very concerned about what's going to happen with our rural areas," Blackburn said.